Introduction
At Rona Photo Kit, we are committed to delivering quality photography equipment and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our policy below regarding returns and refunds.
1. Eligibility for Return
We accept returns under the following conditions:
- The product is damaged, defective, or incorrect upon delivery.
- You contact us within 3 days of receiving the product.
- The item is unused, in original packaging, and in resellable condition.
Returns will not be accepted for reasons related to change of mind, preference, or delayed delivery due to customs or external factors.
2. How to Request a Return
To initiate a return, please follow these steps:
- Email us at [email protected] within 3 days of receiving your item.
- Include your order number, a description of the issue, and clear photos of the damaged or incorrect item.
- Our support team will respond with instructions and eligibility confirmation.
3. Return Shipping
If a return is approved, you may be asked to send the item back to a designated return address.
- In most cases, return shipping is the customer’s responsibility unless the return is due to an error on our part.
- Items sent without prior authorization will not be accepted.
4. Refunds
As we operate on a cash on delivery only basis, refunds will be processed as follows:
- Please allow up to 10 business days from the date of return approval for the refund to be processed.
- Refunds will only cover the product price; shipping fees are non-refundable.
5. Exchanges
If you prefer a replacement instead of a refund, please mention it in your return request.
Exchanges are subject to product availability and will follow the same process as returns.
6. Items Not Eligible for Return
- Used or damaged items not caused by shipping
- Products returned after the 3-day window
- Customized or special-order products
- Items sent back without prior approval
7. Contact Us
If you have questions or concerns about your order or this policy, please reach out to:
Email: [email protected]