Introduction
At Rona Photo Kit, we take pride in delivering professional photography equipment, cameras, and lenses to customers across the globe. This Shipping Policy outlines how we handle order processing, delivery timelines, shipping costs, and other key details related to shipping.
1. Shipping Locations
We ship worldwide. Orders are processed and shipped from our nearest available distribution point based on your delivery address.
2. Payment Method
We accept Cash on Delivery (COD) as our only payment method. Please ensure someone is available to receive and pay for the package at the delivery address.
3. Order Processing Time
- Orders are typically processed within 1–3 business days after order confirmation.
- You will receive a shipping confirmation email once your order has been dispatched.
4. Delivery Time
Delivery times may vary depending on your location:
- Domestic Deliveries: 3–7 business days
- International Deliveries: 7–20 business days
Delays may occur due to customs clearance, remote area access, or peak seasons. We will keep you informed in such cases.
5. Shipping Charges
Shipping fees may vary depending on the destination, product weight, and volume. The applicable charges will be clearly displayed during checkout before you confirm your order.
6. Customs and Duties
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
7. Delivery Issues
If your package is delayed or missing, please contact us at [email protected] with your order number. We will coordinate with the shipping provider and do our best to resolve the issue promptly.
8. Refused or Missed Deliveries
If a customer refuses to accept a COD delivery or is unavailable after multiple attempts, the package may be returned to us. In such cases, we may restrict future COD orders from that customer.
9. Packaging and Handling
All items are securely packed with protective materials to ensure they arrive safely. In case of any visible damage upon delivery, please document it and contact us immediately.
10. Contact Us
For shipping inquiries, order updates, or delivery-related issues, please contact:
Email: [email protected]